Privacy policy

1. Who we are

This policy explains how TownHub ("we", "us") handles personal information in line with the Protection of Personal Information Act (POPIA).

2. What we collect

Application forms: name, email, phone number, business details and any content you submit for publication.

Published listings: the business contact details you ask us to display publicly.

Technical data: aggregate, privacy-respecting analytics (page views, referrers, device type). We do not build personal browsing profiles.

3. Why we collect it

To process applications, publish and maintain listings, send payment links and renewal reminders, respond to enquiries, and keep the platform safe. We process this information with your consent and to perform the service you request.

4. What we never collect

We never store card numbers, CVVs or banking credentials. Payments happen on the payment provider’s secure pages (e.g. Payfast). We do not store jobseeker CVs.

5. Sharing

We do not sell personal information. Information is shared only with service providers needed to run the platform (hosting, email delivery, payments) and where required by law. Published listing details are public by design, at your request.

6. Retention

Applications that are not approved are deleted within 12 months. Unapproved uploaded media is deleted within 30 days. Published content is retained while the listing is active and for a reasonable archive period afterwards. You may request earlier deletion at any time.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also lodge a complaint with the Information Regulator of South Africa.

8. Contact

For any privacy request, use the contact form or write to the email address shown on the contact page.